Terms & Conditions

  • Patients may contact the clinic directly to request an appointment or obtain further information about the services, healthcare professionals and well-being practitioners currently available.
  • The availability of individual services and professionals may vary.
  • Some services may require an initial clinical assessment.
  • Certain services are not recognised as regulated medical professions under Maltese law and are not overseen by the Medical Council of Malta or other statutory healthcare authorities. These services are complementary in nature and do not replace care provided by a registered medical doctor.

Booking & Cancellation Policy

 
  • For non-urgent enquiries, we kindly encourage you to contact us via SMS, WhatsApp, the online booking form or email, where possible.
  • Please note that our administrative phones are only manned at specific working hours of our Telehealth Administrators/s.
  • If we are unable to answer your phone call at a specific moment in time, a member of our team will return it as soon as they are available.
  • All bookings are considered confirmed only once you have received confirmation from a member of our administrative team.
  • Please note that cancellations made within 24 hours of a confirmed appointment may incur a cancellation charge.
  • We kindly ask clients to provide as much notice in advance as possible if they are unable to attend their appointment.